Error Messages
- I cannot access my promotion.
- You have entered an Invalid Master Key
- Master Key has already been redeemed by another user.
- You have already redeemed this Master Key.
- You previously indicated being under the age of 17. Due to mature content policy restrictions, the selected software title was locked and is unavailable for redemption. Please contact Support if you have any questions.
- Sorry, this promotion has expired. Please contact support for more details.
- We are temporarily out of codes and are working to reload our system. Please check back soon.
- Unfortunately, this title is permanently out of inventory.
- I have received a VPN block. What do I need to do?
- Unfortunately this bundle is not available in your country. If you received this message in error, please contact support.
- Sorry, Master Key attempt limit reached. Please see FAQs for more details.
- Redemption Period for this Master Key has Ended.
- An error occurred while attempting to add the item to your account, please try again later.
- An error has occurred. Please contact customer support for assistance.
- The Battle.net account has previously claimed this offer. If you believe this is an error, please contact support.
- An error occurred while attempting to add the item to your Epic Games account, please try again later.
- Ref. 004: Your account is blocked. Click the support link on this site to receive assistance.
- Ref. 003: Your account is blocked. Click the support link on this site to receive assistance.
- Ref. 002: Your account is blocked. Click the support link on this site to receive assistance.
- Ref. 001: Your account is blocked. Click the support link on this site to receive assistance.