Software Advantage Program Support Center

Knowledge base

• Intel® Software Advantage Program

  Account Creation

  • "Your account has been locked. Contact your support person to unlock it, then try again"
  • I can’t get past multi-factor authentication
  • I’m not receiving emails for account verification
  • Which country should I select for my country of residence?

  Master Key

  • My Master Key is expired, can it be reactivated?
  • I purchased my product from a participating retailer, but did not receive a Master Key. Can you provide the Master Key?
  • How can I tell if my retailer is participating in a promotion?
  • Where can I receive a Master Key?

  Purchase Verification

  • If I already have a Master Key, do I need to do Purchase Verification?
  • My retailer is not in the dropdown list
  • I received an "Unable to Find Computer" message
  • My attachment will not upload

  Intel® Single Sign On (Intel SSO)

  • Error: "Your account has been locked. Contact your support person to unlock it, then try again"
  • What does this mean for current Intel® Digital Hub account holders?
  • What are the benefits of creating an Intel® Single Sign On Account?
  • How long will my personal data be retained?
  • What if I do not wish to migrate to an Intel® Single Sign On Account?

• Intel® Gaming Access Play Pass

  About Play Pass

  • Get assistance in my prefered language
  • Can I win a PC?
  • What is the Intel Gaming Access App?
  • What are bonus Quests?
  • What is the 12th Gen Intel Play Pass event?
  • I’m not receiving emails for account verification

  See all 23 articles

  Play Pass Prizing

  • The DLC code I received isn't working - what do I do?
  • I'm unable to download the Gaming Access App - what do I do?
  • I don't see prizes listed in the Gaming Access App - what do I do?
  • What other rewards can I earn?
  • I don't see my prize in my history - what do I do?
  • Will I have to pay for anything?

  See all 15 articles