Software Advantage Program Support Center

Knowledge base

• • Current Promotions

    • Claiming Assassin's Creed® Shadows
    • Intel® Core™ Ultra AI Bundle

  • Title Support

    • I do not see download instructions or a promo code for my title.
    • I received a Temporarily Out of Inventory message.
    • The title I want to redeem is not available to be claimed.
    • May I sell or give my promo code to someone else?
    • Can I access my title and promo codes after a promotion has expired?
    • Where can I find system requirements for a title?

  • Error Messages

    • I cannot access my promotion.
    • You have entered an Invalid Master Key
    • Master Key has already been redeemed by another user.
    • You have already redeemed this Master Key.
    • You previously indicated being under the age of 17. Due to mature content policy restrictions, the selected software title was locked and is unavailable for redemption. Please contact Support if you have any questions.
    • Sorry, this promotion has expired. Please contact support for more details.

  • Account Creation

    • I want to delete my Intel® Software Advantage Program account.
    • I cannot get past multi-factor authentication
    • I’m not receiving emails for account verification
    • Which country should I select for my country of residence?

  • Offers Using Master Key

    • Where can I find the Master Key from Amazon?
    • Does my newly purchased Intel®-based product or standalone Intel product qualify for a promotion?
    • Can I sell my master key to someone else?
    • I purchased my master key, but cannot redeem it.
    • I need help with my master key.
    • I received the Error message: This master key has already been claimed.

  • Offers Using the Purchase Verification Claim Process (PVP)

    • How long do I have to submit a purchase verification claim after purchase?
    • How long does it take to get a purchase verification claim approved?
    • I do not have a master key, can I submit a purchase verification claim?
    • What is needed when submitting a purchase verification claim?
    • My purchase verification submission was denied.
    • When is the Purchase Verification Claim Process Required?

  • Intel® Single Sign On (Intel SSO)

    • I want to change my password
    • I've received a "Claims to verify have changed" error message.
    • I haven't received an SMS text with my verification code.
    • What happens if I register my account with a disposable phone number?
    • How long will my personal data be retained?