Software Advantage Program Support Center

Knowledge base

• Intel Software Advantage Program

  Account Creation

  • Which country should I select for my country of residence?
  • May I use a landline number for account verification?
  • When will the account verification e-mail arrive?

  Master Key

  • My Master Key is expired, can it be reactivated?
  • I purchased my product from a participating retailer, but did not receive a Master Key. Can you provide the Master Key?
  • How can I tell if my retailer is participating in a promotion?
  • Where can I receive a Master Key?

  Purchase Verification

  • If I already have a Master Key, do I need to do Purchase Verification?
  • My retailer is not in the dropdown list
  • I received an "Unable to Find Computer" message
  • My attachment will not upload

  Current Topic

  • My HP Key Appears To Be Invalid

  Intel® Iris® Xe MAX Bundle India FAQs

  • Why am I getting this message? "Unfortunately this bundle is not available in your country. If you received this message in error, please contact support."
  • Why do I keep getting an out of inventory message?
  • It says enter a Master Key, what if I don't have a Master Key?
  • I have a qualifying device model and live in India? Why isn't my Serial Number working?
  • Where can I find my Serial Number (S/N)?

• Intel Gaming Access Play Pass

  About Play Pass

  • Can I play the Gaming Access App on my phone?
  • I have a Mac, can I still participate in Play Pass?
  • How do I know how many points I have and how long I have played?
  • Why am I seeing an alert icon on the app's top bar?
  • Why am I seeing notifications in-game?
  • What can I win at each level with my earned XP?

  See all 16 articles

  Play Pass Prizing

  • The DLC code I received isn't working - what do I do?
  • I'm unable to download the Gaming Access App - what do I do?
  • I don't see prizes listed in the Gaming Access App - what do I do?
  • What other rewards can I earn?
  • I don't see my prize in my history - what do I do?
  • Will I have to pay for anything?

  See all 15 articles