Software Advantage Program Support Center

Knowledge base

• • Account Creation

    • "Your account has been locked. Contact your support person to unlock it, then try again"
    • I can’t get past multi-factor authentication
    • I’m not receiving emails for account verification
    • Which country should I select for my country of residence?

  • Master Key

    • My Master Key is expired, can it be reactivated?
    • I purchased my product from a participating retailer, but did not receive a Master Key. Can you provide the Master Key?
    • How can I tell if my retailer is participating in a promotion?
    • Where can I receive a Master Key?

  • Purchase Verification

    • If I already have a Master Key, do I need to do Purchase Verification?
    • My retailer is not in the dropdown list
    • I received an "Unable to Find Computer" message
    • My attachment will not upload

  • Intel® Single Sign On (Intel SSO)

    • Error: "Your account has been locked. Contact your support person to unlock it, then try again"
    • What does this mean for current Intel® Digital Hub account holders?
    • What are the benefits of creating an Intel® Single Sign On Account?
    • How long will my personal data be retained?
    • What if I do not wish to migrate to an Intel® Single Sign On Account?