If you entered a master key and received an invalid master key message, please confirm the following:
- Master key must be between 10-15 characters long
- Master key does not have special characters (i.e. !@#$%&*)
- Master key has no dashes or spaces within the character string
- Master key should not have a space at the beginning or the end
If the master key does not have any of those, please click here to contact support for further assistance.