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  1. Software Advantage Program Support Center
  2. General FAQ

General FAQ

  • Purchase Verification: I am getting the Windows Defender pop-up message when I run the Intel® Hardware Scanning Tool
  • How do I redeem Marvel's Avengers?
  • I did not receive a Master Key
  • My Master Key is expired
  • Title regional lock
  • How do I find the terms and conditions for my promotion
  • I have not received a verification email
  • "Temporarily out of inventory."
  • When can I expect to hear back from the support team?
  • I've found a master key in a box and it's expired.
  • Purchase Verification FAQ
  • What are the minimum requirements to download and run the software available in the offers?
  • What happens to software title codes after a promotion expires?
  • How many software titles can I download?
  • Can I exchange software titles?
  • What is provided on the Intel® Digital Hub?
  • I think my account has been hacked
  • How do I deactivate my account?
  • I'm having an issue accessing my account.
  • How do I reset my password?
  • What if I experience account creation issues?
  • How do I verify my account?
  • How do I create an Intel® Digital Hub account?
  • How do I redeem a master key?
  • How can I access a software offer on the Intel® Digital Hub?
  • What is the Intel® Digital Hub?
Software Advantage Program Support Center
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