Titles can be claimed from an Active Promotion during the redemption period. Promotions are a limited time offer. Claim titles offered in the promotion before the redemption period ends.
The expiration date can be viewed from your dashboard after the Master Key has been redeemed at the bottom of the promotion title selection page, or from the Terms and Conditions page.
I just purchased the device, and I found a master key in the box, but it was already expired.
Some manufactures/retailers will print master keys on vouchers that are placed in-box with the device, then advertise a promotion on their webpage. These vouchers can remain in-box even after the promotion ends. As with the other promotions, titles can only be claimed during the active Redemption Period.
My retailer sent me a key in the mail, but they sent it after the expiration date.
If this happens please contact support. Attach a screenshot of the Master Key email and your receipt and we can investigate.
My Retailer is still promoting but the master key they sent has expired.
If this happens please contact support. Send your master key and attach a screenshot of the promotion and your receipt.